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Diploma of Community Services


This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.

At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

Course Duration

52 Weeks including 12 weeks holiday

Pathways from the qualification

Education pathways exist depending on the college/university, courses include:

·       Bachelor of Nursing

·       Bachelor of Social Work

Entry Requirements

There are no entry requirements for this qualification however it is recommended that individuals should be 18 years or older and have completed Year 12 or its equivalent with suitable English language skills.

International Students are also required to have an English ability at IELTS 5.5 or equivalent.

A working with children check and National Police check is required for work placement and for gaining employment. This should be done during orientation so that approval is provided prior to the first industry placement

Job Roles

Job roles and titles may vary across the community services sector including:

·      Community Care Manager

·      Coordinator of Volunteer Work

·      Team Leader

·      Care Team Leader

·      Support Facilitator (Community Services)

·      Community Recreation Coordinator

·      Community Worker            

·      Community Services Coordinator

·      Case Coordinator (Disability)

·      Community Access Coordinator

·      Case Coordinator (Community Services)

·      Disability Team Leader

·      Support Facilitator (Disability)

·      Assistant Community Services Worker

Delivery Modes

A variety of delivery methods are used providing learners with a rich and engaging learning experience.

· Face-to-face Study: Students will be attending classes for 14 hours per week

· Online Study: Students will need to participate in 6 hours of Online Study per week via Moodle Platform

· Work Placement: Students enrolled in the CHC52015- Diploma of Community Services are required to participate in a minimum of 288- hour’s practical placement. Times Academy’s program is delivered over 40 weeks and it is expected that students will be engaged in a minimal of 8 hours’ work placement each week for 36 weeks. Student will need to commence their work placement as soon as possible after they commence the course. Within the first two weeks of work placement, students will need to have an orientation conducted by the workplace supervisor.

· Times Academy will check that nominated workplaces can provide a suitable environment for gathering practical experience across all areas stated in the units of competency and that the work meets the requirements of the training package. Times Academy will carry out a workplace suitability assessment with the nominated workplace prior to work placement and will ensure that students receive a complete workplace orientation and induction.

· Times Academy will be responsible for organising/ arranging work placement for students

· Unsupervised/Self-Study: Students should allocate from 10 to 15 hours of self- study time per unit of competency. A maximum of 15 hours of self-study should be sufficient for an average student to grasp the learning content and complete the Personal Research Task and Reflection Journal.

Course Structure

This qualification is made up of 16 units of competency -8 core units and 8 elective units 


Core Units:

HLTWHS004 Manage work health and safety 

CHCLEG003 Manage legal and ethical compliance 

CHCDIV003 Manage and promote diversity 

CHCCOM003 Develop workplace communication strategies 

CHCDEV002 Analyse impacts of sociological factors on clients in community work and services 

CHCMGT005 Facilitate workplace debriefing and support processes 

CHCPRP003 Reflect on and improve own professional practice 

CHCCCS007 Develop and implement service programs 

Elective Units:

CHCCCS004 Assess co-existing needs 

HLTINF001 Comply with infection prevention and control policies and procedures

CHCCSM005 Develop, facilitate and review all aspects of case   management 

CHCMGT003 Lead the work team 

CHCCSM004 Coordinate complex case requirements 

CHCPRP001 Develop and maintain networks and collaborative partnerships 

CHCCSM006 Provide case management supervision 

CHCAGE001 Facilitate the empowerment of older people

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